GENERAL TERMS AND CONDITIONS HISSTORY ANTIQUES

Last updated: August 2026

Article 1 – Identity of the entrepreneur

Hisstory Antiques

Plantsoen 9
4931 AT Geertruidenberg
Netherlands

Phone: +31 6 18897225
Email: info@hisstoryantiques.nl
Website: https://hisstoryantiques.nl

Chamber of Commerce number: 72763434
VAT number: NL002088323B80

Article 2 – Definitions

In these terms and conditions, the following are understood:

Entrepreneur: History Antiques.

Customer: any natural person or legal entity that enters into an agreement with Hisstory Antiques.

Consumer: a natural person acting for purposes outside their trade or profession.

Agreement: any agreement between Hisstory Antiques and the customer.

Product: all goods offered via the webshop.

Article 3 – Applicability

These terms and conditions apply to every offer made by Hisstory Antiques and to every agreement entered into between Hisstory Antiques and a customer.

Deviations from these terms and conditions are only valid if agreed upon in writing.

If one or more provisions prove to be invalid, the remaining provisions shall remain in full force and effect.

Article 4 – The offer

Hisstory Antiques mainly sells antique, vintage, and used items.

These objects may exhibit characteristics appropriate to their age, including:

signs of wear;
color variations;
restorations;
repairs;
minor damage;
natural wear and tear.

Such features are considered part of the character and authenticity of the object and do not constitute a defect.

Photos and product descriptions are compiled with great care. Minor variations in color, dimensions, or appearance may occur.

Obvious errors in prices, images, or text are not binding on Hisstory Antiques.

Article 5 – Formation of the Agreement

A contract is formed as soon as:

the customer places an order;
the payment has been successfully processed;
Hisstory Antiques has confirmed the order.

Hisstory Antiques reserves the right to refuse orders or request additional information.

Article 6 – Prices

All prices are displayed in euros.

For customers within the European Union, prices include VAT unless otherwise stated.

Shipping costs are listed separately before the order is finalized.

Obvious pricing errors do not entitle the customer to receive delivery at an incorrect price.

Article 7 – Payment

Payment must be made in full in advance using the available payment methods.

If a payment is reversed or declined, Hisstory Antiques has the right to terminate the agreement.

Until full payment has been made, Hisstory Antiques retains ownership of the delivered goods.

Article 8 – Retention of Title

All goods delivered remain the property of Hisstory Antiques until the customer has fully met all payment obligations.

Until ownership has been transferred, the customer may not pledge, sell, or otherwise encumber the goods.

Article 9 – Delivery

Delivery will be made to the address provided by the customer.

Hisstory Antiques will carefully package and ship orders.

Delivery times are approximate and are not binding.

Exceeding a delivery period does not entitle one to compensation.

If a package arrives damaged, the customer should:

keep the packaging;
to take clear photos;
to contact within 48 hours.

Article 10 – International shipping

Hisstory Antiques ships worldwide.

For deliveries outside the European Union, import duties, local taxes, customs clearance fees, or other charges may apply.

These costs are entirely at the buyer's expense.

Hisstory Antiques is not responsible for delays caused by customs procedures.

Article 11 – Right of withdrawal

For consumers within the European Union, a statutory cooling-off period of 14 days applies after receipt of the product.

Within this period, the consumer may dissolve the agreement without stating reasons.

The consumer must make their withdrawal known in writing or by e-mail via:

info@hisstoryantiques.nl

Following this notification, the consumer still has 14 days to return the product.

Article 12 – Return Policy

During the cooling-off period, the consumer must handle the product with care.

The product may only be unpacked and inspected to the extent that would reasonably be possible in a physical store.

Returns must:

be carefully packaged;
to be complete;
if reasonably possible, in the original packaging.

The customer is responsible for ensuring that the return shipment is sent securely.

The risk of loss or damage during return shipping rests with the customer until the product is received by Hisstory Antiques.

Article 13 – Return Shipping Costs

The costs of the return shipment are the responsibility of the customer.

Given the fragility of antique items, Hisstory Antiques recommends contacting them in advance for appropriate shipping instructions.

Article 14 – Refunds

Once we receive the returned item, the purchase price will be refunded within 14 days.

Hisstory Antiques may delay the refund until:

the item has been received; or
Proof of return shipment has been received.

Refunds will be issued via the same payment method used to pay for the order.

Article 15 – Exclusion of the Right of Withdrawal

The right of withdrawal can be excluded for:

custom-made items;
custom products;
products that have been customized at the customer's request;
other legally excluded products.

If applicable, this will be noted in advance.

Article 16 – Warranty and conformity

Hisstory Antiques guarantees that its products comply with the terms of the agreement.

For antique and vintage items, the following are taken into account:

old age;
restorations;
signs of wear;
material aging.

Normal characteristics of antique objects are not considered defects.

Article 17 – Complaints

Complaints should be reported as soon as possible after discovery via:

info@hisstoryantiques.nl

Hisstory Antiques strives to provide a substantive response to complaints within 14 days.

Article 18 – Liability

History Antiques' liability is limited to the amount of the order in question.

Hisstory Antiques is not liable for:

indirect damages;
consequential damages;
lost profit;
business interruption;
damage caused by improper use of products.

This restriction does not apply in cases of intent or gross negligence.

Article 19 – Force Majeure

Hisstory Antiques is not liable for delays or failures resulting from circumstances beyond its control.

Force majeure is understood to include, but is not limited to:

war;
natural disasters;
pandemics;
strikes;
carrier disruptions;
government measures;
Internet or payment outages.

During a force majeure event, obligations are suspended.

Article 20 – Intellectual Property

All text, product descriptions, logos, photos, and other content on the website are the property of Hisstory Antiques or are used with permission.

No part of this material may be copied, distributed, or used for commercial purposes without prior written permission.

Article 21 – Privacy

Hisstory Antiques processes personal data in accordance with applicable privacy legislation and the privacy policy published on the website.

Personal data is used exclusively for the purpose of fulfilling orders, providing customer service, and complying with legal obligations.

Article 22 – Governing Law

All agreements are governed exclusively by Dutch law.

If the consumer resides in another country within the European Union, the mandatory consumer rights of that country remain applicable to the extent required by law.

Article 23 – Disputes

The parties will first attempt to resolve disputes among themselves.

If this is not possible, disputes will be submitted to the competent court in the Netherlands.

Consumers within the European Union also have the option of filing complaints through the European Online Dispute Resolution (ODR) platform.

Article 24 – Amendments

Hisstory Antiques reserves the right to amend these terms and conditions.

The most current version is always published on the website.

Hisstory Antiques
Plantsoen 9
4931 AT Geertruidenberg
Netherlands
Chamber of Commerce: 72763434
VAT: NL002088323B80
Phone: +31 6 18897225
Email: info@hisstoryantiques.nl